CERTIFICATE OF TECHNICAL STUDIES (CTS) HEALTHCARE ACCESS SPECIALIST
The Certificate of Technical Studies in Healthcare Access Specialist is often the first person a patient sees when they arrive at a hospital, doctor’s office, or any medical admitting department. Healthcare Access Specialists influence both the revenue cycle and the patient experience. They often provide exceptional customer service to patients, their family members, and the clinical teams they support.
Potential Jobs:
Healthcare Access Specialists are employed in: Hospitals, Nursing Homes, Insurance Companies, Surgery Centers, Ambulatory Care Centers, Physician Offices, Clinics and Home Health Agencies. A Healthcare Access Specialist role can fall under many different titles such as Registration Representative, Access Representative, Registration Technician, Insurance Verifier, Pre-registration Specialist and Patient Navigator, to name a few. Students may wish to continue their studies towards a higher degree here at River Parishes in Medical Coding or other four-year universities. Students who plan to advance or transfer should consult with the department head to learn more.
Becoming a Patient Access Specialist is a great way to launch your career in the healthcare industry. As a highly skilled and knowledgeable professional, you will find it to be both rewarding and fulfilling.
Students completing required courses will also be eligible to sit for CEHRS (Certified Electronic Health Records Specialist) credential from the National Hospital Association.
According to O*NET Online Patient Representatives in Baton Rouge make an average of $36,870 annually. Retrieved November 2023, from Local Wages: 29-2099.08 - Patient Representatives (onetonline.org).
First Semester:
Second Semester:
About the Courses:
This course is intended to help participants progress from learning about themselves, to learning how to relate to their internal customers as well as their external customers in the workplace.
This course is an introduction to program development using various problem-solving techniques. Emphasis is placed on using algorithms and pseudocode to design programs. Various control structures used in computer programming are also discussed.
This course will introduce students entering the health field to basic medical and clinical terminology. Vocabulary, spelling, pronunciation, and word analysis for common medical terms that are relevant to anatomy and physiology, medicine, disease, and clinical specialties will be emphasized.
This course covers reimbursement methodologies used in all healthcare settings as they relate to national billing, compliance, and reporting requirements. Topics include prospective payment systems, billing process and procedures, charge master maintenance, regulatory guidelines, reimbursement monitoring, and compliance strategies and reporting. Upon completion, students should be able to perform data quality reviews to validate code assignments and comply with reimbursement and reporting requirements.
Concepts of computer technology related to healthcare and tools and techniques for collecting, storing, and retrieving healthcare data.
A study of U.S. legal structure and legal theories as they apply to healthcare, health information management, patient access and other allied health departments. Includes workings of the American legal system, ethical decision making, the legal health record, confidentiality laws, fraud and abuse, and management of health information as it relates to risk, quality, utilization and information systems.
Introduction to the management of health information, informatics, the health record, master patient index, patient access and other data content and structure into the EHR. This course will provide an overview of the functions, content, and structure of the health record, data access and retrieval systems, quantitative and qualitative analysis; numbering and filing systems; and healthcare data sets. All types of data will be explored from the front of the house to the back of the house including Hospitals, Clinics, Home Health, Skilled Nursing, Long Term, Hospice, and the Health Information Exchange.
(PREREQUISITES OR COREQUISITES: HESC 1000, HEIT 1020)
This course explores front end, middle, and back-end patient access procedures with the use of a simulated EHR. Instruction will be provided to cover resource management, insurance, scheduling, pre-registration, patient check-in, patient registration, claims processing, posting payments, customer satisfaction, master patient index processes, bed management, and Certified Healthcare Access Associate (CHAA) preparatory modules. Students will integrate classroom theory with monitored and supervised work experience. Includes up to 80 hours professional practice experience in an externship, virtual option available.
(PREREQUISITES HEIT 1250, PREREQUISITES OR COREQUISITES: HEIT 1010, HEIT 2050)
Want More Information?
Contact Melissa Norris
Email: [email protected]
Phone: 225-975-0478
Take the next step
Accomplish your educational and professional goals. Take the next step and apply to join the River Parishes Community College family.
Campus Locations
Gonzales Campus
925 W. Edenborne Parkway
Gonzales, LA. 70737
Reserve Campus
181 Regala Park Road
Reserve, LA. 70084
St. Charles Campus
13145 HWY 90
Boutte, LA. 70039
Westside Campus
25250 Tenant Road
Plaquemine, LA. 70764
Donaldsonville High School
Westbank Workforce Training Center
100 Tiger Drive
Donaldsonville, LA. 70346
RPCC C.A.R.E.S.
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